ExampleIn this example, Northside's kids campaign on Meta brought 41 leads at $9 each, the cheapest in the account. None joined. A search campaign at $31 a lead produced five members.

Funnel & Retention
Work the leads
Talk to them
Gym software & CRM
Ads, phones & web
MaverStudio joins your Google and Meta ads, your website, GoHighLevel and your gym software, so you can follow every lead from the campaign to the membership, and give your front desk one place to call them.
One member's journey: a Google Ads click on the keyword bjj near me, the landing page that kept the click, the lead, the intro class they showed up to, and the membership.
Maya Torres
Northside · Adults Gi
Mon, Sep 29 · 9:41 AM
Mon, Sep 29 · 9:42 AM
Mon, Sep 29 · 9:43 AM
Thu, Oct 2 · 6:00 PM
Sat, Oct 4 · 11:12 AM
Campaign
Adults Gi | Search
Keyword CAC
$173.33
Click to member
5 days
Examples
Illustrative scenarios with made-up locations and numbers, each built from a screen the product really shows.
ExampleIn this example, Northside's kids campaign on Meta brought 41 leads at $9 each, the cheapest in the account. None joined. A search campaign at $31 a lead produced five members.
In this example, Northside's kids campaign on Meta brought 41 leads at $9 each, the cheapest in the account. None joined. A search campaign at $31 a lead produced five members.
Insights: findings from rules on your own data, such as more members at risk at one location, a trial show rate that fell at another, and leads waiting for a first call, each with the signal, the next step and who acknowledged it.
Next step Shift budget toward the campaigns that convert, or fix this one's follow-up.
Example
Insights compares each campaign's cost per lead with what it produced. A campaign that is cheap per lead and makes no members shows up as a finding with a next step.
ExampleIn this example, every new lead appears with a meter counting toward the contact target. Amber while waiting, red when late, green once called. The median wait reads 12 minutes.
In this example, every new lead appears with a meter counting toward the contact target. Amber while waiting, red when late, green once called. The median wait reads 12 minutes.
The speed to lead feed: the newest leads with how long each has waited for a first call against the contact target, amber while waiting, red past the target, green when called in time.
Median wait 12m|232 waiting
Example
Speed to lead times every new lead from arrival to the first call, against your own contact target. Leads typed in at the desk are left out, so walk-ins never count against anyone.
ExampleIn this example, Dana trained 3.4 times a week for two months. Over the last three weeks it was 0.7, and 21 days since her last visit. She sat first on the Retention queue.
In this example, Dana trained 3.4 times a week for two months. Over the last three weeks it was 0.7, and 21 days since her last visit. She sat first on the Retention queue.
The Retention queue on High Risk: members grouped by location, each with their last visit, days absent, their usual visits a week against the last three weeks, and Call and Text buttons.
| Member | Last visit | Absent | Baseline | Last 3 weeks | Status | Phone |
|---|---|---|---|---|---|---|
| Northside2 | ||||||
| Dana WhitfieldNo visit in 3+ weeks | Sep 14 | 21 days | 3.4/wk | 0.7/wk | High Risk | (619) 555-0123 |
| Chris DoyleAttendance down 75%+ vs their own baseline | Oct 1 | 11 days | 3.1/wk | 0.6/wk | High Risk | (619) 555-0147 |
Example
Each member is judged against their own last nine weeks, not a gym average. The people to call land on a queue, longest absence first, with a phone number and a Call button.
ExampleIn this example, Northside runs PushPress and Harbor runs Mindbody. The owner reads both on one matrix for the same dates: leads, trials booked and showed, new members, CPL and CAC.
In this example, Northside runs PushPress and Harbor runs Mindbody. The owner reads both on one matrix for the same dates: leads, trials booked and showed, new members, CPL and CAC.
Compare Locations: one matrix with marketing spend, new leads, cost per lead, trials booked and showed, new members, lead to member rate, CAC, churn rate and members at risk for each location.
| Metric | Northside | Harbor | Mesa |
|---|---|---|---|
| Marketing Spend | $3,120 | $2,480 | $1,610 |
| New Leads | 52 | 38 | 29 |
| CPL | $60.00 | $65.26 | $55.52 |
| Trials Booked | 31 | 22 | 17 |
| Trials Showed | 22 | 17 | 9 |
| New Members | 14 | 11 | 6 |
| Lead → Member | 21.2% | 28.9% | 20.7% |
| CAC | $222.86 | $225.45 | $268.33 |
| Churn Rate | 2.1% | 2.4% | 4.8% |
| Members At Risk | 6 | 4 | 9 |
Example
Compare Locations lines up spend, leads, CPL, trials booked and showed, new members, lead to member, CAC, churn rate and members at risk, location by location.
Chris Doyle
Walk-in at the desk · Harbor
Example
In this example, a desk files every walk-in by asking what brought them in. Anyone working the card can correct a source later with Fix source.
The Trials board: intros waiting on an outcome, today's intros with their class and instructor, and one intro being recorded as Showed.
| When | Name | Location | Class · Instructor | Status | Actions |
|---|---|---|---|---|---|
| Tue, Sep 16 · 6:00 PM | Leah Kim | Northside | Adults Gi Fundamentals · Ana | BookedShowed | Record outcomeShowedNo show |
| Wed, Sep 17 · 5:30 PM | Noah Price | Harbor | Kids · Julia | Booked | Record outcome |
| When | Name | Location | Class · Instructor | Status | Actions |
|---|
Example
In this example, a month of intros had no outcome recorded. The Trials board lists them, and one click marks each one Showed or No show.
Example
In this example, a parent clicks an ad, leaves, and fills the form three days later. The click is kept on your own domain, so the lead still files under Google.
Questions owners ask
The Marketing drilldown: Google Ads opens into its campaigns, a campaign into its ad groups, an ad group into its keywords, each with spend, leads, cost per lead, members and CAC.
Spend
$4,750
Clicks
2,435
Leads
116
CPL
$40.95
Trials
56
Members
25
CAC
$190.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| Adults Gi | Search | $2,140 | 1,018 | 46 | $46.52 | 21 | 9 | $237.78 |
| Kids | Search | $1,380 | 702 | 31 | $44.52 | 16 | 7 | $197.14 |
| Adults No-Gi | Search | $920 | 455 | 17 | $54.12 | 7 | 3 | $306.67 |
| Brand | Search | $310 | 260 | 22 | $14.09 | 12 | 6 | $51.67 |
Spend
$2,140
Clicks
1,018
Leads
46
CPL
$46.52
Trials
21
Members
9
CAC
$237.78
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| BJJ near me | $1,040 | 512 | 25 | $41.60 | 12 | 5 | $208.00 |
| Jiu jitsu classes | $640 | 301 | 13 | $49.23 | 6 | 3 | $213.33 |
| Self defense | $460 | 205 | 8 | $57.50 | 3 | 1 | $460.00 |
Spend
$1,040
Clicks
512
Leads
25
CPL
$41.60
Trials
12
Members
5
CAC
$208.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| bjj near me | $520 | 248 | 14 | $37.14 | 7 | 3 | $173.33 |
| jiu jitsu near me | $330 | 171 | 7 | $47.14 | 3 | 1 | $330.00 |
| brazilian jiu jitsu gym | $190 | 93 | 4 | $47.50 | 2 | 1 | $190.00 |
Which campaign actually produced members last month?
Answered onMarketing · Campaigns drilldown
The Marketing drilldown: Google Ads opens into its campaigns, a campaign into its ad groups, an ad group into its keywords, each with spend, leads, cost per lead, members and CAC.
Spend
$4,750
Clicks
2,435
Leads
116
CPL
$40.95
Trials
56
Members
25
CAC
$190.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| Adults Gi | Search | $2,140 | 1,018 | 46 | $46.52 | 21 | 9 | $237.78 |
| Kids | Search | $1,380 | 702 | 31 | $44.52 | 16 | 7 | $197.14 |
| Adults No-Gi | Search | $920 | 455 | 17 | $54.12 | 7 | 3 | $306.67 |
| Brand | Search | $310 | 260 | 22 | $14.09 | 12 | 6 | $51.67 |
Spend
$2,140
Clicks
1,018
Leads
46
CPL
$46.52
Trials
21
Members
9
CAC
$237.78
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| BJJ near me | $1,040 | 512 | 25 | $41.60 | 12 | 5 | $208.00 |
| Jiu jitsu classes | $640 | 301 | 13 | $49.23 | 6 | 3 | $213.33 |
| Self defense | $460 | 205 | 8 | $57.50 | 3 | 1 | $460.00 |
Spend
$1,040
Clicks
512
Leads
25
CPL
$41.60
Trials
12
Members
5
CAC
$208.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| bjj near me | $520 | 248 | 14 | $37.14 | 7 | 3 | $173.33 |
| jiu jitsu near me | $330 | 171 | 7 | $47.14 | 3 | 1 | $330.00 |
| brazilian jiu jitsu gym | $190 | 93 | 4 | $47.50 | 2 | 1 | $190.00 |
Which keyword is cheap per lead and never makes a member?
Answered onAttribution · Keyword economics
The speed to lead feed: the newest leads with how long each has waited for a first call against the contact target, amber while waiting, red past the target, green when called in time.
Median wait 12m|232 waiting
How long did last night's leads wait for a call?
Answered onOverview · Speed to lead
The Trials board: intros waiting on an outcome, today's intros with their class and instructor, and one intro being recorded as Showed.
| When | Name | Location | Class · Instructor | Status | Actions |
|---|---|---|---|---|---|
| Thu, Oct 9 · 6:00 PM | Leah Kim | Northside | Adults Gi Fundamentals · Ana | BookedShowed | Record outcomeShowedNo show |
| Fri, Oct 10 · 7:00 PM | Chris Patel | Harbor | Adults No-Gi · Rafael | Booked | Record outcome |
| When | Name | Location | Class · Instructor | Status | Actions |
|---|---|---|---|---|---|
| 5:30 PM | Ethan Brooks | Mesa | Kids · Julia | Booked | |
| 6:00 PM | Grace Liu | Northside | Adults Gi Fundamentals · Ana | Booked | |
| 7:15 PM | Jamal Wright | Lakeview | Adults No-Gi · Leo | Cancelled |
Who came to an intro and has no outcome recorded?
Answered onTrials · Waiting on an outcome
The Retention queue on High Risk: members grouped by location, each with their last visit, days absent, their usual visits a week against the last three weeks, and Call and Text buttons.
| Member | Last visit | Absent | Baseline | Last 3 weeks | Status | Phone |
|---|---|---|---|---|---|---|
| Northside3 | ||||||
| Daniel OkaforNo visit in 3+ weeks | Sep 18 | 24 days | 3.4/wk | 0.3/wk | High Risk | (312) 555-0148 |
| Priya NairAttendance down 75%+ vs their own baseline | Oct 2 | 10 days | 4.1/wk | 0.9/wk | High Risk | (312) 555-0172 |
| Marcus BellNo visit in 3+ weeks | Sep 20 | 22 days | 2.6/wk | 0.0/wk | High Risk | (312) 555-0119 |
| Harbor2 | ||||||
| Sofia AlvarezNo visit in 3+ weeks | Sep 16 | 26 days | 2.8/wk | 0.0/wk | High Risk | (773) 555-0163 |
| Tom BeckerAttendance down 75%+ vs their own baseline | Oct 5 | 7 days | 3.0/wk | 0.7/wk | High Risk | (773) 555-0135 |
Which members are training less than their own habit?
Answered onRetention · High Risk queue
The Overview screen: marketing spend, contacts, new members and CAC for the period, then leads, trials, new members, spend and CAC for each location.
| Location | Leads | Ad calls | Site phone taps | Contacts | Trials | New members | Spend | CAC | Cost per contact | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Location | Leads | Contacts | TrialsTotal | Showed | No show | Cancelled | No outcome | Members | Spend | CAC | |||
| Northside | 52 | 14 | 8 | 74 | 31 | 22 | 5 | 2 | 2 | 14 | $3,120 | $222.86 | $42.16 |
| Harbor | 38 | 11 | 6 | 55 | 22 | 14 | 5 | 1 | 2 | 9 | $2,480 | $275.56 | $45.09 |
| Mesa | 29 | 7 | 4 | 40 | 17 | 9 | 6 | 1 | 1 | 6 | $1,610 | $268.33 | $40.25 |
| Lakeview | 23 | 6 | 3 | 32 | 14 | 11 | 1 | 1 | 1 | 8 | $1,210 | $151.25 | $37.81 |
| All locations | 142 | 38 | 21 | 201 | 84 | 56 | 17 | 5 | 6 | 37 | $8,420 | $227.57 | $41.89 |
Which location turns the most trials into members?
Answered onOverview · Step conversion
A Workspace contact record for Jordan Ellis: the sign-up form, a call, texts both ways, an intro class booked and attended, and the membership that made them a member, each on the activity timeline.
Jordan Ellis
(312) 555-0188
[email protected]
Northside
Submitted Oct 13, 9:31 AM
Jess Morgan · SMS · 9:37 AM
SMS · 9:52 AM
Moved to Joined
Oct 15, 7:20 PMMembership started · Adults Unlimited
Moved to Trial Done
Oct 15, 7:04 PMShowed for the intro class
Trial booked
Oct 13, 9:53 AMAdults Intro · Thu, Oct 15, 6:00 PM
Text received
Oct 13, 9:52 AMSee you Thursday!
Text sent
Oct 13, 9:37 AMIntro class details · by Jess Morgan
Outbound call
Oct 13, 9:34 AMAnswered · 2m 14s · by Jess Morgan
Contact created
Oct 13, 9:31 AMLanding page form · Google
Where did this person first come from?
Answered onContacts · Source
Goals: new leads and new members for each location and for the account, each with progress against its target, a marker for where it should be today, and whether it is ahead of pace, on pace or behind.
All locations
New leads
12 days left
All locations
New members
12 days left
Northside
New members
12 days left
Harbor
New leads
12 days left
Mesa
New members
12 days left
Lakeview
New leads
12 days left
Are we on pace for new members this month?
Answered onInsights & Goals · Goals
The Marketing drilldown: Google Ads opens into its campaigns, a campaign into its ad groups, an ad group into its keywords, each with spend, leads, cost per lead, members and CAC.
Spend
$4,750
Clicks
2,435
Leads
116
CPL
$40.95
Trials
56
Members
25
CAC
$190.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| Adults Gi | Search | $2,140 | 1,018 | 46 | $46.52 | 21 | 9 | $237.78 |
| Kids | Search | $1,380 | 702 | 31 | $44.52 | 16 | 7 | $197.14 |
| Adults No-Gi | Search | $920 | 455 | 17 | $54.12 | 7 | 3 | $306.67 |
| Brand | Search | $310 | 260 | 22 | $14.09 | 12 | 6 | $51.67 |
Spend
$2,140
Clicks
1,018
Leads
46
CPL
$46.52
Trials
21
Members
9
CAC
$237.78
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| BJJ near me | $1,040 | 512 | 25 | $41.60 | 12 | 5 | $208.00 |
| Jiu jitsu classes | $640 | 301 | 13 | $49.23 | 6 | 3 | $213.33 |
| Self defense | $460 | 205 | 8 | $57.50 | 3 | 1 | $460.00 |
Spend
$1,040
Clicks
512
Leads
25
CPL
$41.60
Trials
12
Members
5
CAC
$208.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| bjj near me | $520 | 248 | 14 | $37.14 | 7 | 3 | $173.33 |
| jiu jitsu near me | $330 | 171 | 7 | $47.14 | 3 | 1 | $330.00 |
| brazilian jiu jitsu gym | $190 | 93 | 4 | $47.50 | 2 | 1 | $190.00 |
Which campaign actually produced members last month?
Answered onMarketing · Campaigns drilldown
The Marketing drilldown: Google Ads opens into its campaigns, a campaign into its ad groups, an ad group into its keywords, each with spend, leads, cost per lead, members and CAC.
Spend
$4,750
Clicks
2,435
Leads
116
CPL
$40.95
Trials
56
Members
25
CAC
$190.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| Adults Gi | Search | $2,140 | 1,018 | 46 | $46.52 | 21 | 9 | $237.78 |
| Kids | Search | $1,380 | 702 | 31 | $44.52 | 16 | 7 | $197.14 |
| Adults No-Gi | Search | $920 | 455 | 17 | $54.12 | 7 | 3 | $306.67 |
| Brand | Search | $310 | 260 | 22 | $14.09 | 12 | 6 | $51.67 |
Spend
$2,140
Clicks
1,018
Leads
46
CPL
$46.52
Trials
21
Members
9
CAC
$237.78
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| BJJ near me | $1,040 | 512 | 25 | $41.60 | 12 | 5 | $208.00 |
| Jiu jitsu classes | $640 | 301 | 13 | $49.23 | 6 | 3 | $213.33 |
| Self defense | $460 | 205 | 8 | $57.50 | 3 | 1 | $460.00 |
Spend
$1,040
Clicks
512
Leads
25
CPL
$41.60
Trials
12
Members
5
CAC
$208.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| bjj near me | $520 | 248 | 14 | $37.14 | 7 | 3 | $173.33 |
| jiu jitsu near me | $330 | 171 | 7 | $47.14 | 3 | 1 | $330.00 |
| brazilian jiu jitsu gym | $190 | 93 | 4 | $47.50 | 2 | 1 | $190.00 |
Which keyword is cheap per lead and never makes a member?
Answered onAttribution · Keyword economics
The speed to lead feed: the newest leads with how long each has waited for a first call against the contact target, amber while waiting, red past the target, green when called in time.
Median wait 12m|232 waiting
How long did last night's leads wait for a call?
Answered onOverview · Speed to lead
The Trials board: intros waiting on an outcome, today's intros with their class and instructor, and one intro being recorded as Showed.
| When | Name | Location | Class · Instructor | Status | Actions |
|---|---|---|---|---|---|
| Thu, Oct 9 · 6:00 PM | Leah Kim | Northside | Adults Gi Fundamentals · Ana | BookedShowed | Record outcomeShowedNo show |
| Fri, Oct 10 · 7:00 PM | Chris Patel | Harbor | Adults No-Gi · Rafael | Booked | Record outcome |
| When | Name | Location | Class · Instructor | Status | Actions |
|---|---|---|---|---|---|
| 5:30 PM | Ethan Brooks | Mesa | Kids · Julia | Booked | |
| 6:00 PM | Grace Liu | Northside | Adults Gi Fundamentals · Ana | Booked | |
| 7:15 PM | Jamal Wright | Lakeview | Adults No-Gi · Leo | Cancelled |
Who came to an intro and has no outcome recorded?
Answered onTrials · Waiting on an outcome
The Retention queue on High Risk: members grouped by location, each with their last visit, days absent, their usual visits a week against the last three weeks, and Call and Text buttons.
| Member | Last visit | Absent | Baseline | Last 3 weeks | Status | Phone |
|---|---|---|---|---|---|---|
| Northside3 | ||||||
| Daniel OkaforNo visit in 3+ weeks | Sep 18 | 24 days | 3.4/wk | 0.3/wk | High Risk | (312) 555-0148 |
| Priya NairAttendance down 75%+ vs their own baseline | Oct 2 | 10 days | 4.1/wk | 0.9/wk | High Risk | (312) 555-0172 |
| Marcus BellNo visit in 3+ weeks | Sep 20 | 22 days | 2.6/wk | 0.0/wk | High Risk | (312) 555-0119 |
| Harbor2 | ||||||
| Sofia AlvarezNo visit in 3+ weeks | Sep 16 | 26 days | 2.8/wk | 0.0/wk | High Risk | (773) 555-0163 |
| Tom BeckerAttendance down 75%+ vs their own baseline | Oct 5 | 7 days | 3.0/wk | 0.7/wk | High Risk | (773) 555-0135 |
Which members are training less than their own habit?
Answered onRetention · High Risk queue
The Overview screen: marketing spend, contacts, new members and CAC for the period, then leads, trials, new members, spend and CAC for each location.
| Location | Leads | Ad calls | Site phone taps | Contacts | Trials | New members | Spend | CAC | Cost per contact | ||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Location | Leads | Contacts | TrialsTotal | Showed | No show | Cancelled | No outcome | Members | Spend | CAC | |||
| Northside | 52 | 14 | 8 | 74 | 31 | 22 | 5 | 2 | 2 | 14 | $3,120 | $222.86 | $42.16 |
| Harbor | 38 | 11 | 6 | 55 | 22 | 14 | 5 | 1 | 2 | 9 | $2,480 | $275.56 | $45.09 |
| Mesa | 29 | 7 | 4 | 40 | 17 | 9 | 6 | 1 | 1 | 6 | $1,610 | $268.33 | $40.25 |
| Lakeview | 23 | 6 | 3 | 32 | 14 | 11 | 1 | 1 | 1 | 8 | $1,210 | $151.25 | $37.81 |
| All locations | 142 | 38 | 21 | 201 | 84 | 56 | 17 | 5 | 6 | 37 | $8,420 | $227.57 | $41.89 |
Which location turns the most trials into members?
Answered onOverview · Step conversion
A Workspace contact record for Jordan Ellis: the sign-up form, a call, texts both ways, an intro class booked and attended, and the membership that made them a member, each on the activity timeline.
Jordan Ellis
(312) 555-0188
[email protected]
Northside
Submitted Oct 13, 9:31 AM
Jess Morgan · SMS · 9:37 AM
SMS · 9:52 AM
Moved to Joined
Oct 15, 7:20 PMMembership started · Adults Unlimited
Moved to Trial Done
Oct 15, 7:04 PMShowed for the intro class
Trial booked
Oct 13, 9:53 AMAdults Intro · Thu, Oct 15, 6:00 PM
Text received
Oct 13, 9:52 AMSee you Thursday!
Text sent
Oct 13, 9:37 AMIntro class details · by Jess Morgan
Outbound call
Oct 13, 9:34 AMAnswered · 2m 14s · by Jess Morgan
Contact created
Oct 13, 9:31 AMLanding page form · Google
Where did this person first come from?
Answered onContacts · Source
Goals: new leads and new members for each location and for the account, each with progress against its target, a marker for where it should be today, and whether it is ahead of pace, on pace or behind.
All locations
New leads
12 days left
All locations
New members
12 days left
Northside
New members
12 days left
Harbor
New leads
12 days left
Mesa
New members
12 days left
Lakeview
New leads
12 days left
Are we on pace for new members this month?
Answered onInsights & Goals · Goals
A browser call to Maya Thompson placed from a pipeline card: the call pill in the header shows the call's state, and the live transcript panel fills with both sides' words as they speak.
Listening…
Hi Maya, this is Jess from Acme Jiu Jitsu Northside. You asked about our kids classes?
Yes! My son is seven. Does he need any experience?
None at all, the Kids program starts with the basics. Would you like to bring him to an intro class?
That would be great. Thursday after school works best.
Perfect, I have Thursday at 5:00 PM. I'll text you the details now.
Listening…
What did the desk actually say on that call?
Answered onCalls · Transcript
The Workspace pipeline board for Northside: columns New Lead, Called, Trial Booked and Joined with a card per lead. A new lead arrives waiting for a call, is called from its card and dragged to Called, and another card moves from Trial Booked to Joined.
Which leads has nobody called today?
Answered onPipelines · Not called today
A Workspace pipeline card for Marcus Webb: a follow-up due at 4:30 PM counts down, turns red as Overdue, and is dismissed.
Which follow-ups are overdue right now?
Answered onPipelines · Follow-ups
Compare Locations: one matrix with marketing spend, new leads, cost per lead, trials booked and showed, new members, lead to member rate, CAC, churn rate and members at risk for each location.
| Metric | Northside | Harbor | Mesa | Lakeview |
|---|---|---|---|---|
| Marketing Spend | $3,120 | $2,480 | $1,610 | $1,210 |
| New Leads | 52 | 38 | 29 | 23 |
| CPL | $60.00 | $65.26 | $55.52 | $52.61 |
| Trials Booked | 31 | 22 | 17 | 14 |
| Trials Showed | 22 | 14 | 9 | 11 |
| New Members | 14 | 9 | 6 | 8 |
| Lead → Member | 21.2% | 18.4% | 13.8% | 26.1% |
| CAC | $222.86 | $275.56 | $268.33 | $151.25 |
| Churn Rate | 2.1% | 3.4% | 4.8% | 1.9% |
| Members At Risk | 6 | 7 | 9 | 3 |
What did each new member cost us, by location?
Answered onLocations · Compare
Insights: findings from rules on your own data, such as more members at risk at one location, a trial show rate that fell at another, and leads waiting for a first call, each with the signal, the next step and who acknowledged it.
Next step Check that the Google Ads script is still running.
Has any data source gone quiet?
Answered onInsights · Data health
The Marketing drilldown: Google Ads opens into its campaigns, a campaign into its ad groups, an ad group into its keywords, each with spend, leads, cost per lead, members and CAC.
Spend
$4,750
Clicks
2,435
Leads
116
CPL
$40.95
Trials
56
Members
25
CAC
$190.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| Adults Gi | Search | $2,140 | 1,018 | 46 | $46.52 | 21 | 9 | $237.78 |
| Kids | Search | $1,380 | 702 | 31 | $44.52 | 16 | 7 | $197.14 |
| Adults No-Gi | Search | $920 | 455 | 17 | $54.12 | 7 | 3 | $306.67 |
| Brand | Search | $310 | 260 | 22 | $14.09 | 12 | 6 | $51.67 |
Spend
$2,140
Clicks
1,018
Leads
46
CPL
$46.52
Trials
21
Members
9
CAC
$237.78
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| BJJ near me | $1,040 | 512 | 25 | $41.60 | 12 | 5 | $208.00 |
| Jiu jitsu classes | $640 | 301 | 13 | $49.23 | 6 | 3 | $213.33 |
| Self defense | $460 | 205 | 8 | $57.50 | 3 | 1 | $460.00 |
Spend
$1,040
Clicks
512
Leads
25
CPL
$41.60
Trials
12
Members
5
CAC
$208.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| bjj near me | $520 | 248 | 14 | $37.14 | 7 | 3 | $173.33 |
| jiu jitsu near me | $330 | 171 | 7 | $47.14 | 3 | 1 | $330.00 |
| brazilian jiu jitsu gym | $190 | 93 | 4 | $47.50 | 2 | 1 | $190.00 |
Which landing page brings the most trials?
Answered onAttribution · Landing Page
Insights: findings from rules on your own data, such as more members at risk at one location, a trial show rate that fell at another, and leads waiting for a first call, each with the signal, the next step and who acknowledged it.
Next step Audit Harbor's trial slot times and confirmation calls.
Is our trial show rate slipping?
Answered onInsights · Trials
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Maya Thompson
(312) 555-0147
via Northside · (312) 555-0100
Jess Morgan · SMS · 9:58 AM
SMS · 10:01 AM
Jess Morgan · SMS · 10:02 AM
SMS · 10:04 AM
Who texted back and is waiting on a reply?
Answered onInbox
A browser call to Maya Thompson placed from a pipeline card: the call pill in the header shows the call's state, and the live transcript panel fills with both sides' words as they speak.
Listening…
Hi Maya, this is Jess from Acme Jiu Jitsu Northside. You asked about our kids classes?
Yes! My son is seven. Does he need any experience?
None at all, the Kids program starts with the basics. Would you like to bring him to an intro class?
That would be great. Thursday after school works best.
Perfect, I have Thursday at 5:00 PM. I'll text you the details now.
Listening…
What did the desk actually say on that call?
Answered onCalls · Transcript
The Workspace pipeline board for Northside: columns New Lead, Called, Trial Booked and Joined with a card per lead. A new lead arrives waiting for a call, is called from its card and dragged to Called, and another card moves from Trial Booked to Joined.
Which leads has nobody called today?
Answered onPipelines · Not called today
A Workspace pipeline card for Marcus Webb: a follow-up due at 4:30 PM counts down, turns red as Overdue, and is dismissed.
Which follow-ups are overdue right now?
Answered onPipelines · Follow-ups
Compare Locations: one matrix with marketing spend, new leads, cost per lead, trials booked and showed, new members, lead to member rate, CAC, churn rate and members at risk for each location.
| Metric | Northside | Harbor | Mesa | Lakeview |
|---|---|---|---|---|
| Marketing Spend | $3,120 | $2,480 | $1,610 | $1,210 |
| New Leads | 52 | 38 | 29 | 23 |
| CPL | $60.00 | $65.26 | $55.52 | $52.61 |
| Trials Booked | 31 | 22 | 17 | 14 |
| Trials Showed | 22 | 14 | 9 | 11 |
| New Members | 14 | 9 | 6 | 8 |
| Lead → Member | 21.2% | 18.4% | 13.8% | 26.1% |
| CAC | $222.86 | $275.56 | $268.33 | $151.25 |
| Churn Rate | 2.1% | 3.4% | 4.8% | 1.9% |
| Members At Risk | 6 | 7 | 9 | 3 |
What did each new member cost us, by location?
Answered onLocations · Compare
Insights: findings from rules on your own data, such as more members at risk at one location, a trial show rate that fell at another, and leads waiting for a first call, each with the signal, the next step and who acknowledged it.
Next step Check that the Google Ads script is still running.
Has any data source gone quiet?
Answered onInsights · Data health
The Marketing drilldown: Google Ads opens into its campaigns, a campaign into its ad groups, an ad group into its keywords, each with spend, leads, cost per lead, members and CAC.
Spend
$4,750
Clicks
2,435
Leads
116
CPL
$40.95
Trials
56
Members
25
CAC
$190.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| Adults Gi | Search | $2,140 | 1,018 | 46 | $46.52 | 21 | 9 | $237.78 |
| Kids | Search | $1,380 | 702 | 31 | $44.52 | 16 | 7 | $197.14 |
| Adults No-Gi | Search | $920 | 455 | 17 | $54.12 | 7 | 3 | $306.67 |
| Brand | Search | $310 | 260 | 22 | $14.09 | 12 | 6 | $51.67 |
Spend
$2,140
Clicks
1,018
Leads
46
CPL
$46.52
Trials
21
Members
9
CAC
$237.78
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| BJJ near me | $1,040 | 512 | 25 | $41.60 | 12 | 5 | $208.00 |
| Jiu jitsu classes | $640 | 301 | 13 | $49.23 | 6 | 3 | $213.33 |
| Self defense | $460 | 205 | 8 | $57.50 | 3 | 1 | $460.00 |
Spend
$1,040
Clicks
512
Leads
25
CPL
$41.60
Trials
12
Members
5
CAC
$208.00
| Name | Spend | Clicks | Leads | CPL | Trials | Members | CAC |
|---|---|---|---|---|---|---|---|
| bjj near me | $520 | 248 | 14 | $37.14 | 7 | 3 | $173.33 |
| jiu jitsu near me | $330 | 171 | 7 | $47.14 | 3 | 1 | $330.00 |
| brazilian jiu jitsu gym | $190 | 93 | 4 | $47.50 | 2 | 1 | $190.00 |
Which landing page brings the most trials?
Answered onAttribution · Landing Page
Insights: findings from rules on your own data, such as more members at risk at one location, a trial show rate that fell at another, and leads waiting for a first call, each with the signal, the next step and who acknowledged it.
Next step Audit Harbor's trial slot times and confirmation calls.
Is our trial show rate slipping?
Answered onInsights · Trials
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Maya Thompson
(312) 555-0147
via Northside · (312) 555-0100
Jess Morgan · SMS · 9:58 AM
SMS · 10:01 AM
Jess Morgan · SMS · 10:02 AM
SMS · 10:04 AM
Who texted back and is waiting on a reply?
Answered onInbox
Want to know which of your ads bring members? Tell us about your locations and we will walk you through it.