Inbox · Delivery status
Did she get our text?
The status under the message says Delivered, or names the refusal.
Workspace · Inbox
Texts from your location's
own number
One thread per person per location, with photos, delivery status and opt-outs handled. Texts run on your own Twilio account, which bills them directly.
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Texts on Twilio, beside the rest of your stack
- Per location, never mixed.
- 1 thread
per person - STOP, HELP and START.
- 3 keywords
handled - Delivered or refused.
- 1 status
on every message - Sent, delivered, replies, opt-outs.
- 4 text metrics
in one view
One workspace. Every
tool the front desk needs
A text sent from the card, the contact or the Inbox lands in the same thread.
Every conversation,
one thread per person
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
One thread per person
Texts from the card, the contact page or the Inbox land in one thread per person, per location, with unread dots.
- Unread counts on the pipeline card
- “Mark as unread” to come back later
- Search by name or phone
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Know what was delivered
Each message shows its delivery status, and when a carrier refuses a text you see the carrier's own words.
- Photos come through as MMS
- Delivery status under every message
- Refusals explained, not just “failed”
Delivered
Delivery status
- Photo (MMS)Delivered
- Class timesDelivered
- Unknown destination handsetRefused
Opt-outs handled for you
STOP, HELP and START are handled on every number, and a number that opted out cannot be texted.
- STOP blocks further texts
- START lets them back in
- Landing pages keep proof of text consent
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Keywords
- STOPOpted out
- HELPInfo sent
- STARTBack in
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Keywords
- STOPOpted out
- HELPInfo sent
- STARTBack in
Faster replies
Quick replies and snippets sit in the composer, so the answers your desk types every day are one click away.
- Templates for the questions you get daily
- Snippets and emoji in the composer
- Template performance in Comms Analytics
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Snippets
- Class times
- Where to park
- What to bring
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Snippets
- Class times
- Where to park
- What to bring
Numbers carriers accept
Business texting needs the location's 10DLC registration approved by carriers. The Workspace runs that compliance chain when you buy a number.
- Buy local numbers from the Numbers screen
- Each number pointed at one location
- Billed by Twilio, not by us
Numbers
- (512) 555-0148Northside
- (512) 555-0162Harbor
- (512) 555-0177Mesa
From a new number to a reply
01
Twilio
Account SIDAC••••••3f2a- Auth Token••••••••
Connect Twilio
Enter your Twilio Account SID and Auth Token. On connect we create our own API key in your account.
02
Local · Austin, TXBuy a number
- (512) 555-0148Northside
Buy a number
Search and buy a local number into your Twilio account from the Numbers screen, and point it at a location.
03
The Workspace inbox: two-way texts with a lead from Northside's own number. A question arrives, the front desk types and sends the answer, another text lands in the list, and the lead replies.
Start texting
Text from the card, the contact or the Inbox, and replies land in the same thread, on the same location.
Who keeps the Inbox moving
Reply from the card or the Inbox
Snippets for the answers you type dailySee which texts were delivered
Questions desks ask
Questions the Inbox answers
Conversations that
stay where they belong
Read how we handle security- Each customer isolatedRow-level security on every table.
- Keys encryptedAES-256-GCM, never shown back.
- Secrets hashedbcrypt passwords, SHA-256 sessions.
- Audited support60 minutes at most, with a banner.
Access
- Four roles: Owner, Manager, Marketing, Regular
- Regulars reach the Workspace and nothing else
- All locations or specific ones, per person
- Permission changes kept in an append-only history
Privacy & Security
- One thread per person, per location
- Twilio callbacks verified by signature
- Text consent proof kept per landing page entry
- STOP, HELP and START handled
- Nightly backups off the server, restore drilled
- You own your conversations
Explore more on talking to leads
A browser call to Maya Thompson placed from a pipeline card: the call pill in the header shows the call's state, and the live transcript panel fills with both sides' words as they speak.
Read more: Calls: every call on the recordCalls: every call on the record
A browser phone on every Workspace page, with every call logged, recorded and transcribed live as you talk.
A Workspace contact record for Jordan Ellis: the sign-up form, a call, texts both ways, an intro class booked and attended, and the membership that made them a member, each on the activity timeline.
Read more: Contacts: the whole story per personContacts: the whole story per person
Details, source, program, texts, calls and notes for every lead, on one page the whole desk can read.
The Integrations screen: PushPress, Mindbody and GoHighLevel per location, Google Ads, Meta Ads, website tracking and Twilio, each with its status and the time of its last sync.
Read more: Twilio: your numbers, calls and textsTwilio: your numbers, calls and texts
How the Workspace uses your own Twilio account, what it reads and writes, and who pays for what.
Read more: Why booked intro classes go empty, and what to do about itWhy booked intro classes go empty, and what to do about it
Why intro classes go unattended, and what the desk can do between the booking and the class.
Inbox FAQs
From the location's own number, bought into your Twilio account from the Numbers screen and pointed at that location. Each thread stays with its location.
Twilio bills your account directly for numbers and messages. The Workspace itself is $75 per location per month, software only. See pricing.
Yes. Carriers require 10DLC registration before business texts are delivered. The Workspace runs the compliance chain when a number is bought, and texting starts once carriers approve it.
STOP, HELP and START are handled on every number. A number that has opted out cannot be texted until the person sends START.
Yes. Photos travel as MMS, and every message shows its delivery status, with the carrier's own words if it is refused.
No. The Inbox is for text messages, and calls live in Calls. Both sit on the person's contact record.